| I performed a little project today to compare | | | | people have when calling a customer service |
| Dish Network Customer Service to DirecTV | | | | number and if I was an actual customer or even |
| customer serice. I called the toll free 800 number | | | | worse elderly this would have proved to be quite |
| listed on the Dish Network Webpage for existing | | | | difficult. As I found myself fighting with an |
| customers. I was briefed on the Dish Network | | | | automated voice I entered a bogus number and |
| Offers that included the NFL Network Red Zone | | | | then gave up. DirecTV does not like to deal with |
| Pakage and informed of the Dish Network | | | | their customers as you will notice a lot of their |
| website. It may have taken 1 minute to prompt | | | | rebates are geared into online account activations |
| through and request an operator all with ease so I | | | | to let their cusotmers deal with their own issues |
| may with a Dish Network Sales Represenative. I | | | | online. |
| spoke with an Adam who provided me an | | | | There is also a 5 dollar charge if you are succesful |
| operator I.D. and asked How he may assist me. | | | | at obtaining a customer service representative |
| Then came my call to DirecTV customer service. | | | | compliments of DirecTV. If you ask me who |
| I called the toll free 800 number listed on the | | | | provides the better hands on Satellite TV |
| DirecTV website . Upon an automated system | | | | Customer Service i would prefer to deal with Dish |
| picking up my call I was asked to say yes if I had | | | | Network myself.It only took Dish Net. According |
| Directv service. Had I said no I would have been | | | | to JD Power Customer Satisfaction Dish Network |
| routed to a DirecTV sales department so I said | | | | and DirecTV are still ranked higher in all regions of |
| yes in order to speak to a DirectV Cuistomer | | | | the U.S than any Cable Provider Customer |
| Service Representaive. Upon the yes I was | | | | Service. Judging from my experience today I |
| prompted for a telephone number for my | | | | would sway towards Dish Network if you are |
| account. I then verbally requested an operator. I | | | | looking for ease of Customer Service and |
| had no such luck. | | | | getting in touch with your Satellite TV Dish |
| I was prompted six more times for my Phone | | | | Network Provider when you need them. |
| number or account number, which not many | | | | |