| Now that satellite TV technology has all but | | | | the problem. |
| become perfected, choosing a company as your | | | | That might sound obvious, but it's surprising how |
| provider really boils down to who can solve a | | | | many people aren't impressed with the service |
| problem faster and better rather than how the | | | | they do get when have a problem. Complaints |
| picture looks while you're watching your favorite | | | | range from being put on hold for too long or |
| show. | | | | never being able to reach anyone, all the way to |
| This is where it counts. This is where the metal | | | | being made to feel stupid for not knowing the |
| meets the road or, rather, this is where the | | | | answer to your own problem. |
| customer meets the customer service rep. This is | | | | Let's face it - you have satellite TV because you |
| what you are really spending your money on - | | | | are a TV freak. You want to see your shows |
| the solution efficiency of your satellite dish TV | | | | when you turn on the TV. You pay to see these |
| provider. | | | | shows and you expect to find someone at that |
| One of the biggest areas of concern with new | | | | 800 number for your satellite dish TV provider |
| customers usually revolves around getting used to | | | | who will be able to set you straight. |
| the gadgets, thingies, remotes, boxes, and | | | | Unfortunately, it doesn't work like that all the time. |
| screens with which you now must control your | | | | So, before deciding which company to choose |
| TV viewing. No matter what level of techno-geek | | | | you should do a simple Google search and see |
| you might be, or how many teenagers you can | | | | who is saying what about the major players out |
| call on for help, you will more than likely need to | | | | there. Customers with bad experiences are more |
| place a few calls to your new provider as you get | | | | than happy to share them online. Read and digest |
| used to watching TV using what amounts to a | | | | what you're seeing. If you see a pattern in |
| computer system. | | | | complaints such as the company never follows up, |
| When you do have a problem, or even a quick | | | | they make too many billing mistakes, etc., pay |
| simple question ("Why is it that all I can see is a | | | | attention. If you see a bunch of random |
| message that says NO SIGNAL?"), you need | | | | complaints with no pattern, this is important, too. |
| someone at your satellite dish TV provider's | | | | Before deciding which satellite dish TV provider to |
| office to pick up the phone and help you solve | | | | sign up with, get the facts before getting the dish. |